- Delivery & Shipping
- Refunds & Returns
Modern hosiery contains lycra which makes it very stretchy and sizing is not so important. Although some stockings in the 1940s and 1950s were made from stretch nylon, most of the What Katie Did stockings are made from non stretch nylon which makes sizing critical - and sizing will vary from style to style. If it is your first time wearing real nylons please double check the size is correct for you before opening, and if you are unsure contact us so we can put your mind at rest.
Glamour Seamed Stockings
The Glamour Seamed Stockings are made from 15 denier stretch nylon with elastane, which means that just 2 sizes cover sizes 10-18, 5ft to 5ft 11. The stretch nylon also means that the retro style wide welts (stocking tops) stretch which make them comfortable for larger thighs.
In the heyday of stocking manufacturing, workers were treated to two manicures a day (on arrival and after lunch) to ensure nails and rough skin didn’t snag the delicate stockings. We highly advise the use of hosiery gloves, thin rubber gloves used for hair dying are an easy to find alternative - although slightly less glamorous! Believe it or not, the most dangerous time for nylons is not when you’re wearing them, but when you putting them on, removing them, washing them or storage.
Caring For Your Nylons
Store worn nylons in an old pillowcase so they don’t get snagged in your laundry basket. Once a week swish them around in warm water and a little detergent (or bubble bath version of your favourite perfume if you’re super-luxe) and hang up to dry by the toes.
Don’t be tempted to drape them over something as nearly every household object, be it a chair or a radiator, will have something that will cause a snag (I’ve been there plenty of times). Why not try one of those plastic circular multi-peg contraptions you can find in any good $2 store, or use a clip coat hanger?
The good news is that nylons dry very quickly over night so you won’t be cluttering up your bathroom for long. Once dry, store your nylons in the cellophane bag they came in, invest in our satin Stocking Storage Bag or store in a good old jam jar!
How To Put On Seamed Stockings
A tip for seams; simply don’t worry about them. As long as you get your seams straight when you put your nylons, you’re generally set up for the day.
To put your nylons on, gather the length of the stocking and carefully put your toe in the end, pull the stocking over your foot and ensure the ankle is correctly in place. Then, standing up, gradually pull the stocking up checking that the seam is straight.
It’s actually harder to put Retro Seams on straight as there is less of a guide for your finger to follow. Don’t try and adjust the seam on the leg, but roll the nylon down as far as needed and try again.
Free shipping on orders over $100.
Your Order is shipped within 3-5 working days by Australian POST (often the same day), with the sender being PJ. You should receive your order 3-10 business days after making your purchase.
Once the parcel has left Jade HQ, we are no longer responsible. You will be issued with a tracking number once the order is sent. If there are delays you will need to contact Aus Post. They will open an investigation if required and look to get your parcel to you.
We like to treat your purchase as special so you can enjoy opening the contents, however from the outside discretion is strictly adhered to with your gift arriving in a post bag. We take the utmost care with packaging to make sure your items make it in one piece. We've all had those deliveries that have been bashed around a bit. We may use an additional box or bubblewrap to ensure a safer journey to you, while being mindful of practical re-use by our customers of any items used in the shipping process and minimising environmental impact.
The delivery guy doesn't know what's in your parcel and the return address doesn't say Passionate Jade. No-one but you will know what is inside your package.
We also deliver to parcel lockers and collection points, it's easy to set up an Aus Post account to start accepting deliveries.
We do request a signature on delivery. There area few dodgy people out there taking advantage of on-line businesses.
Due to fraudulent behaviour from some, we no longer ship to any country aside from Australia and New Zealand.
We use registered post international through Australia Post for our international shipping. International shipping costs are as follows:
International shipping is $65
All international orders placed through the site are sent via Registered post International. We require a physical address and a phone number for every international order.
We dispatch your order as quickly as we can, however please note that international shipping times may vary. You may be subject to import duties and taxes, which are levied once the package reaches your country and must be paid by you at the time of importation.
You are considered the importer by record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. Australia Post will not release shipments without a signature, so please be aware that you will need to either sign a door tag or sign for the package directly. All Items are discreetly packaged.
Exchanges for incorrect sizing within 14 days of receipt of purchase, EXCEPT BRIEFS (would you want second hand briefs? ewwww).
Tags must remain on the garment and be returned undamaged. New items will be issued upon receipt and inspection of the returned product.
All items are inspected when leaving Jade HQ and no damaged lingerie items are sent out. If you receive damaged stock you must contact us immediately, on email@example.com, upon delivery of item for next steps.
No refunds shall be offered on any product due to health and sanitary issues, when you receive your goods promptly check them to make sure they are in working order.
We will refund for defective items but not for change of mind. Before returning any items please contact us here to advise us of the issues and to obtain a return authorisation.
These products are very intimate, we can't authorise returns and don't offer an 'orgasm guarantee'. We encourage you to submit feedback and reviews so that everyone can make the best decision for themselves possible.
When returning please make sure you provide the following details:
* Your full name
* Your order number
* Your authorisation number
* Reason why you are returning the product
* Your instructions informing us how you would like the issue resolved.
Please include the original invoice you received with your product.