Refund Policy


Due to the intimate nature of these products we are unable to offer returns on briefs (this should be a no brainer). If any items do not fit as expected we can either exchange for a different size or offer a credit note. Additional postage will be at the customers expense. 

If the item is purchased sale or from our outlet, there are no exchanges or refunds, unless faulty.

If you have sizing and fit questions please reach out to us via email or call us on 03 9448 2324 prior to purchase, we can provide guidance on the material and how we have seen our items fir on a variety of bodies.

All items are inspected when leaving Jade HQ and no damaged lingerie items are sent out. If you receive damaged stock you must contact us immediately, on, upon delivery of the item for next steps.


No refunds shall be offered on any product due to health and sanitary issues when you receive your goods promptly check them to make sure they are in working order. (This should be a no brainer)

We will refund for defective items but not for change of mind. Before returning any items please contact us here to advise us of the issues and to obtain a return authorisation.

These products are very intimate, we can't authorise returns and don't offer an 'orgasm guarantee'. We encourage you to submit feedback and reviews so that everyone can make the best decision for themselves possible. 

When returning please make sure you provide the following details:

* Your full name

* Your order number

* Your authorisation number

* Reason why you are returning the product

* Your instructions informing us how you would like the issue resolved.

 Please include the original invoice you received with your product.