Refund Policy

Lingerie: 

Exchanges for incorrect sizing within 14 days of receipt of purchase, EXCEPT BRIEFS (would you want second hand briefs? ewwww).  

Tags must remain on the garment and be returned undamaged. New items will be issued upon receipt and inspection of the returned product.

All items are inspected when leaving Jade HQ and no damaged lingerie items are sent out. If you receive damaged stock you must contact us immediately, on jade@passionatejade.com, upon delivery of item for next steps.

Toys:

No refunds shall be offered on any product due to health and sanitary issues, when you receive your goods promptly check them to make sure they are in working order.

We will refund for defective items but not for change of mind. Before returning any items please contact us here  to advise us of the issues and to obtain a return authorisation.

These products are very intimate, we can't authorise returns and don't offer an 'orgasm guarantee'. We encourage you to submit feedback and reviews so that everyone can make the best decision for themselves possible. 


When returning please make sure you provide the following details:

* Your full name

* Your order number

* Your authorisation number

* Reason why you are returning the product

* Your instructions informing us how you would like the issue resolved.

 Please include the original invoice you received with your product.